AIOps · 01 of 5
Service lines
Request and service management, change and operations automation, proactive monitoring and incident support.
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Three AIOps service lines
From NGT's AI-First DevOps Transformation offering. Each line can start on its own.
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Observe, engage, act
The three layers of an AIOps platform, on real-time and historical operations data.
- 01Observe: monitoringEvents, metrics, traces and topology, analysed for anomalies and correlation.Anomaly detectionPerformance analysisCorrelation & context
- 02Engage: IT service managementIncidents, dependencies and changes, with analysis that helps the service desk decide.Change-risk analysisService-desk agentKnowledge managementHistorical analysis
- 03Act: automationFrom basic bots to runbooks for known problems and agents that carry out tasks.Task automationRunbooksRPA
AI models & agent orchestration · IT-operations integration
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What each line plugs into
AIOps works through the tools you already run. It does not replace them.
| Service line | Plugs into | A typical first win |
|---|---|---|
| Request & Service Management | ITSM (for example ServiceNow), chat, knowledge base | Requests routed without an L1 hand-off |
| Change & Operations Automation | CI/CD, configuration code, databases | Change plans, tests and reports drafted for approval |
| Monitoring & Incident Support | Metrics, logs, traces; runbooks and SOPs | Anomalies open tickets; the runbook guides the fix |
SourcesNGT AI-First DevOps Transformation service offering (Oct 2026)NGT Services Offering v2.0 (Mar 2025)NGT Cloud Operation service offering v0.2 (Jan 2025)NGT Cloud, DevOps & SRE capability deck (Sep 2026)FHN AI Transformation Service (Aug 2025)FHN AI Service Introduction v0.8.5 (Nov 2025) and v0.9.3 (Mar 2026)NGT engineer profile sample, 38 CVs (2024–2026)