Engagement Models
Time and materials, service-based, fixed price or forward-deployed: with reference SLAs and clear ownership.
At a glance
NGT works in four ways: time and materials, a service-based pool, fixed price for bounded scopes, and forward-deployed engineers. Operations run against reference SLAs, adjusted to you. Tech leads own quality; PMs own effort and reporting.
Open-ended work runs on T&M or the service pool; a bounded, measurable scope can be fixed price.
P1: response within 30 minutes, resolution within 4 hours. Every figure can be adjusted to you.
Senior architects engage first and shape the approach; the team scales once it is proven.
Four Ways to Work With NGT
Which Model Fits?
Start from how settled the scope is and where the work happens.
- Scope still movingTime and materials, directed by your leads with NGT's.
- Many small needsThe service-based pool: effort per project, tickets in, SLA out.
- Scope proven by a PoCFixed price, with acceptance criteria agreed up front.
- Skills needed inside squadsForward-deployed engineers, led by a senior architect.
Explore Engagement Models
3 pages, each a few minutes to read.
Frequently asked questions
What customers ask first.
If the scope is still moving, T&M or the service-based model; if an assessment or PoC has made it clear, fixed price is an option.
Many engagements choose the model for the next phase from what the assessment finds.
P1: 30 minutes and 4 hours. P2: 4 working hours and 1 working day. P3: 1 and 3 business days. P4: 3 and 5. All are adjusted per client.
An NGT engineer inside your team, tools and rituals, taking work to production. A senior architect comes first; the team grows once the approach is proven.
Yes. Where a programme requires it, from a separate, secured working area or development centre. See Secure Delivery.
Tech leads own the quality of what is delivered; PMs manage the pool and effort; every request is a ticket.
No. Prices are quoted per engagement.
