Engagement Models · 03 of 3
Governance & Reporting
Who owns what, the gates between phases and what you receive.
Your teamNGT tech leadNGT PM
GovernanceGates · tickets · reports
DashboardsReliability reportsRecorded decisions
01
Who Owns What
Activity
Your team
NGT tech lead
NGT PM
Jira · Teams · dashboards
01Agreement
Your team
- Project info, priorities
NGT tech lead
- Technical scope
NGT PM
- Effort and resources
Jira · Teams · dashboards
02Delivery
Your team
- Accept the work
NGT tech lead
- Output quality
NGT PM
- Pool and effort
Jira · Teams · dashboards
- Tickets in Jira
03Reporting
Your team
- Review
NGT tech lead
- Reliability and quality reports
NGT PM
- Progress, effort, SLA
Jira · Teams · dashboards
- Dashboards
04Change
Your team
- Approve scope changes
NGT tech lead
- Impact on design
NGT PM
- Re-estimate
Jira · Teams · dashboards
- Change tickets
02
Decision Gates Between Phases
Every phase of an engagement ends at the same four-step gate.
GateBefore every next phase
Step 1 of 4
Review
Results against the plan and the target level.
03
What You Receive
The regular outputs NGT's SRE offering names.
Questions on Contracts
The questions this part raises, and their answers.
No. NGT quotes per engagement, after the scope is understood.
SourcesNGT Cloud, DevOps and AI Service Offerings v2.0 (Mar 2025)NGT Cloud, DevOps and AI Service Offerings v3.2 (Jul 2026)FHN.NGT Experience Day (Dec 2025)Cloud/DevOps/SRE Service Offerings (Sep 2026)NGT Azure Service Offering v1.0 (Dec 2024)FPT Software AWS Cloud Journey Service Offering v3 (managed-service options)NGT DevSecOps Service Offering (Jan 2025)