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Engagement Journey · 03 of 3

Hand-Over

Enablement, hyper-care and what stays with your team.

Managed Cloud Operations
01

From Build to Your Team

Hand-over is planned from the start, not added at the end.

1 of 5

Enable

Training for developers, QA and operations while the work is under way.

  • SECURE's Upskill step runs 2–6 weeks
  • Security awareness for Dev, QA and DevOps; security inside monitoring and incident response
02

What Stays With You

Deliverables named in NGT's SRE and platform offerings.

03

If NGT Runs It: Managed Operations

When the hand-over is to NGT under SLA, this is the operations set-up. Select a component for its practice.

Managed Cloud Operations
telemetrytracesalarmsticketescalatebackupsdrillsAWS CloudWorkload accountsObserve · metrics, logs, tracesDetect and routeProtect and recoverService management · the customer's ITSMNGT operations teamImprove · every monthAmazon EC2Amazon EKSAmazon Aurora / RDSfor PostgreSQLOpenTelemetrycollector and agentsAmazon CloudWatchAWS X-RayManaged PrometheusdashboardsAlert rulesfirst action on eachNotificationchannelsor EventBridgeAWS Security HubfindingsAWS Cost ExploreranomaliesAWS BackupPartner DR solutionAWS Systems ManagerServiceNowor the customer's ITSMTeam channelTeams or SlackRunbooksone per alertProblem and changeroot cause, then fixL1 / L2 operationson callL3 engineerscloud and app expertsRecovery drillstabletop to zone drainCost reviewrates, trends, savingsService reportSLA, incidents, trendsPost-incident reviewblameless

Point at a component to light its links; select it for what it does here and the practice that makes it right on AWS.

Point at a component to see what it does; select it for the best practice.Open the architecture

Continue With

Maturity Model: how the Assessment scores youEngagement Models: T&M, service-based, fixed price, forward-deployedSecure Delivery: working inside your security boundary
SourcesNGT Cloud, DevOps and AI Service Offerings v2.0 (Mar 2025)NGT DevSecOps Service Offering (Jan 2025)NGT Azure Service Offering v1.0 (Dec 2024)NGT Platform Engineering offering v1.0 and v1.2 (2025–2026)NGT DataOps Service Offering drafts (Sep 2026)NGT FinOps offering (Mar 2025)AI-First DevOps Transformation Services & Solutions (Oct 2026)Cloud/DevOps/SRE Service Offerings (Sep 2026)