Managed Cloud Operations
Signals from every layer, alerts that carry their first action, tickets in the customer's ITSM, and recovery that is drilled.
How NGT runs an estate once it is live. OpenTelemetry and the cloud's agents send metrics, logs and traces to the cloud's monitoring; alerts fire from measured baselines and each carries its first action; they become tickets in the customer's ITSM tool, worked by NGT's L1/L2 team with L3 engineers behind them. Backups, patching and disaster recovery run alongside, and every month the owners see the service report, the cost review and the drill results.
Point at a component to light its links; select it for what it does here and the practice that makes it right on AWS.
When to use it
- An estate just migrated, at the end of its hyper-care
- Operations spread across teams and tools, with users finding outages first
- A customer who keeps their ITSM tool and wants an SLA-backed team behind it
How NGT delivers it
Built from code, reviewed at a gate by an NGT architect, and handed over with runbooks your team can run.
Cloud TransformationThe same pattern, the way each provider builds it
Each cloud's own framework and guidance.
