Cloud Transformation

Managed Operations on Alibaba Cloud

FinOps, CloudOps, AIOps and SecOps on Alibaba Cloud's own tools, with tickets in the customer's ITSM and a monthly review.

How an Alibaba Cloud estate is run after go-live, following the infrastructure operations service in the offering. CloudMonitor, ARMS, Managed Service for Prometheus and Simple Log Service observe; Security Center and ActionTrail cover security; budgets and cost reports cover spend. Alerts become tickets for the L1 to L3 team, and every month the owners see the service and cost review.

metrics, logstracesbackup plansalertsticketsevery monthAlibaba CloudWorkload accountsCloudOps · observeSecOps and FinOpsProtect, patch and automateService management · the customer's ITSMOperations team · L1 to L3Improve · every monthECSACKPolarDB / ApsaraDBRDS for MySQLCloudMonitormetrics and alarmsSimple Log ServicelogsARMStraces and APMManaged Service forPrometheusGrafana dashboardsSecurity CenterfindingsActionTrailBudgetsCost and billingreportsCloud BackupCloud DisasterRecoveryCloudOpsOrchestration Servi…patching and runbooksEventBridgealert routingServiceNowor the customer's ITSMTeam channelTeams or SlackRunbooksone per alertProblem and changeL1 / L2 operationson callL3 engineerscloud and app expertsAIOpsnoise cut, faster triageCost reviewFinOps with ownersService reportlevels, incidents, trendsPost-incident reviewblameless

Point at a component to light its links; select it for what it does here and the practice that makes it right on Alibaba Cloud.

When to use it

  • An estate just migrated, at the end of its hyper-care
  • Operations spread across teams, with users finding outages first
  • A customer who wants one team to run cost, security and reliability

How NGT delivers it

Built from code, reviewed at a gate by an NGT architect, and handed over with runbooks your team can run.

Cloud Transformation