Multi-Agent Harness for IT Operations
Specialised agents behind one super-agent, acting on enterprise systems through an MCP gateway, inside guardrails, routing, audit and a hand-over to people.
A reference multi-agent harness for IT operations. Requests from the ITSM desk and chat pass one gateway with single sign-on and guardrails; a super-agent routes each job to the specialised agent that owns it. Agents reach models only through an LLM router, reach enterprise systems only through an MCP gateway with a policy check on every call, and draw on a vector store and a knowledge graph. When a procedure runs out, an engineer takes over.
Point at a component to light its links; select it for what it does here and the practice that makes it right on AWS.
When to use it
- An IT operations desk with a high volume of routine requests, data queries and change work
- Monitoring signals that should open and work tickets before a person notices
- Agents that must act on real systems with identity, policy and an audit trail
How NGT delivers it
Built from code, reviewed at a gate by an NGT architect, and handed over with runbooks your team can run.
AI & Agents
